Customer Service/Scheduler/Dispatcher
A-General Plumbing & Sewer Service A-General Plumbing & Sewer Service Farmingdale, NJ Farmingdale, NJ Full-time Full-time $19.
12 - $23.
03 an hour $19.
12 - $23.
03 an hour 13 days ago 13 days ago 13 days ago Duties - Receive incoming service requests and dispatch technicians to customer locations - Analyze customer needs and determine appropriate service solutions - Communicate effectively with customers to provide updates on service status.
- Maintain accurate records of service calls, including customer information, service details, and technician assignments - Coordinate with technicians to ensure timely arrival at customer locations - Provide exceptional customer service by addressing inquiries and providing information about services offered - Utilize phone etiquette skills to handle customer calls in a professional and friendly manner Requirements -Be able to multi task, high level of incoming calls.
Plumbing back ground is helpful, but not necessary.
- Excellent analytical skills to assess customer needs and recommend appropriate solutions - Effective communication skills, both verbal and written, to interact with customers and technicians - Exceptional customer service skills to provide a positive experience for customers - Proficient in English; multilingual abilities are a plus - Bilingual candidates are encouraged to apply Job Type:
Full-time Pay:
$19.
12 - $23.
03 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Health insurance Experience level:
3 years Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
12 - $23.
03 an hour $19.
12 - $23.
03 an hour 13 days ago 13 days ago 13 days ago Duties - Receive incoming service requests and dispatch technicians to customer locations - Analyze customer needs and determine appropriate service solutions - Communicate effectively with customers to provide updates on service status.
- Maintain accurate records of service calls, including customer information, service details, and technician assignments - Coordinate with technicians to ensure timely arrival at customer locations - Provide exceptional customer service by addressing inquiries and providing information about services offered - Utilize phone etiquette skills to handle customer calls in a professional and friendly manner Requirements -Be able to multi task, high level of incoming calls.
Plumbing back ground is helpful, but not necessary.
- Excellent analytical skills to assess customer needs and recommend appropriate solutions - Effective communication skills, both verbal and written, to interact with customers and technicians - Exceptional customer service skills to provide a positive experience for customers - Proficient in English; multilingual abilities are a plus - Bilingual candidates are encouraged to apply Job Type:
Full-time Pay:
$19.
12 - $23.
03 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Health insurance Experience level:
3 years Shift:
Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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